Shipping policy
ORDER PROCESSING:
Please allow one Business day to process your order. Expect an email within two business days to let you know your order is on the way!
All orders are shipped F.O.B. South Hackensack, NJ. The customer is responsible for payment of shipping charges. If your order is too large or heavy to be shipped via USPS, we will notify you of the UPS shipping charges before your order leaves our warehouse.
We offer FREE SHIPPING on orders of $75 or more. This will apply to Economy shipping, or any shipping method below $10.00. This means that, if UPS is $9.99, you are welcome to select it and the free shipping will apply. But if UPS exceeds $10.00, it will no longer be covered under our free shipping policy. All economy options will be covered by us regardless of their price (if you live far away and it would be $12.00 to ship it economy, that is still free). This policy relates to Domestic shipping only, in the lower 48 states, excluding Hawaii and Alaska, as well as international shipments. These will not be included under our shipping policy. Shipments to Hawaii and Alaska will need to pay for shipping.
International shipping
Fees: Customer is responsible for all international shipping fees, customs fees, taxes,
duties, surcharges, parcel handling fees, return shipping fees, fuel surcharges and all
expected and unexpected additional fees incurred during the transit, delay or return, of
this shipment.
· Product Warranty: Warranties will vary according to the individual manufacturer. In the
event that the product is rejected by the Customer, this product can only be returned with approval from Concorde-Electronics and approval from the Manufacturer. The Manufacturer will provide an RMA upon approval. The customer will cover all shipping costs, to and from the Manufacturer’s location, if the assumed-to-be-defective product (s) requires a factory evaluation. The factory will evaluate and repair any product within their warranty. Products that are accidentally damaged or misused will not be repaired by the manufacturer. Altering the product (i.e. changing the power adapter) will void the Manufacturer’s limited warranty.
· Product Certificate of Conformance (Analysis)
Product Certificate of Conformance (Analysis) is available upon request.
· Lost, Damaged, Delayed Parcels: In the event that the package were to become
damaged or lost, Customer assumes all responsibility of the damaged or lost parcel.
Concorde-Electronics will not assume any responsibility to re-ship replacement material.
In the event of a non-deliverable package, the customer is responsible for the cost to
return the package to Concorde-Electronics in the US. A refund will not be provided for
any and all fees associated with a returned/undeliverable parcel.
·Scheduled Delivery: On-Time Delivery will be warrantied (guaranteed) by the
Carrier. Concorde-Electronics will not assume any responsibility for late/delayed parcels.
All international shipments will be made using DHL express, their rates and estimates will be calculated and paid for at checkout in addition to any taxes and duties that pertain to a specific item.
Certain items may be excluded from international shipping due to various reasons.
USPS Shipping Option
The USPS shipping option is intended for items that are very small in size and/or light in weight. ( e.g. 5 solder tips, 1 spool of solder, 1 pair wire cutters). Large, bulky or heavy items are shipped via UPS. Delicate items or products that are considered to be of reasonable value, as determined by the Shipper, will be shipped via UPS. UPS is our preferred method of shipment.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at info@concorde-electronics.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at info@concorde-electronics.com